Callview CRM Starter Pack

The CRM starter pack comprises the Gateway, which connects to a telephone system, and then monitors all calls and agents 24-7. It is this constant monitoring that enables the remaining Callview modules to report on call information, display real time statistics, and screen pop a caller's details. Wizard MIS can produce concise and simple reports on traffic levels, peaks, frequencies, and durations. You can specify a team or departmental breakdown to let you allocate staff to critical areas at the right time. Desktop Wallboard brings real-time business performance information to the individual user or team leader's PC screen to provide the empowerment needed for optimum operational efficiency. With Desktop Wallboard, any number of tiles can be built up to display chosen statistical information globally or across groups and individuals. There are five licenses for Client Go, which provides a personal call management tool that allows users to greet callers by name, automate dialling, and enhance call control.
more