Samsung Primary CMS Voice Recording Starter Pack is a PC based system with a client/server architecture allowing businesses to record confirmations of customer orders, verify instructions, resolve disputes, respond to questions, manage and train staff and protect staff from rudeness and abuse (over the telephone). Customers using ANY manufacturer PBX solution can use all the features of CMS VRS, making this an ideal upgrade to or enhancement of any telephone system in the market.

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Part Number: 14034

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Features:

• Compatible with any telephone system
• ISDN30e, ISDN2e or Analogue trunk multi-channel recording
• Extensive call search criteria - outbound number, incoming ddi, cli, time, date, duration
• Multiple user access & multiple log-in across the corporate LAN.
• Privacy Filter - restrict recordings by specified DDI e.g. company director’s personal calls
• Storage and playback protected using 128bit encryption.
• Export option to standard media player format (.wav).
• Email recordings direct from screen - integrates to customers SMTP email.
• Stereo voice playback to easily distinguish employee & customer.
• Inbuilt archive facility to DVD-RAM.
• Requires dedicated customer PC – see minimum specification